Frequently Asked Questionss

General FAQ:

• 1. What is your turnaround time?

  • Most orders are produced same or next business day.
  • For online orders, you will be notified by text and/or email when the order is complete and ready for pick up, or has been shipped.
  • Our turnaround time can vary depending on the print item and the size of the order. Busy seasonal times may also cause a variance in production times.

• 2. What are your store hours?

  M-F: 9am - 6pm
  Saturday CLOSED
  Sunday CLOSED
  
  CLOSED on Christmas Day and major holidays and closes early on Christmas Eve (1pm) and New Years Eve.

• 3. What color mode and profile should I use?

  To ensure proper color, images uploaded to our website should be in RGB color mode with the sRGB color space.

• 4. What resolution should my image be?

  For best results, 300 dpi is preferred to maintain the best quality. We do not recommend printing files from facebook, screen shots, and/or text messages.

Payment:

• 1. What payment methods do you accept?

  We accept the following payment forms: Visa, Mastercard, American Express, and Discover for online orders. If you are in-store we also accept Cash and Checks.

• 2. Do you require payment upfront or do you offer payment terms?

  For online and in-store orders over $15 payment up front is required.

• 3. Is there a minimum order amount?

  We do have a minimum order fee of $3 that helps us maintain profitability and efficiency while also ensuring that we are providing high-quality services to our customers. We will always work to keep the minimum order as low as possible.

Shipping & Returns:

• 1. Do you offer Shipping?

  We do offer shipping for orders. All orders ship via USPS or UPS.

• 2. Do you have a return policy?

  Returns can be made on unpersonalized products that are in unopened and original packaging with store receipt within 90 days.

Terms and Conditions:

• Our quality promise.

  At Chelle's Printing & Spectrum Photo, we are committed to providing quality products to meet or exceed your expectations. However, if you find our goods or services are faulty, please let us know. We will work with you to address your concerns. * Please note that only technical inadequacies, which are avoidable with the technology available is considered a defect, but does not include aspects of personal taste. Differences in color between the original file and original image data are not a defect. Call customer service at 419-289-6481 for assistance.
  
  Refunds for purchases online with a credit card will be provided as a credit back to the card used at the time of purchase. This may take up to 5 business days upon receipt of the returned product/merchandise and may take 24-48 hours to update on your bank statement.

• Our copyright policy.

  By clicking PROCEED TO CHECKOUT, I declare that I am the owner or have permission from the owner of any copyright to the files/photos included in this order. By declaring that I am the owner or have permission from the owner of any copyright to the files/photos included in this order, I authorize and grant a non-exclusive license to Chelle's Printing & Spectrum Photo and its agents to produce the photos. I agree to pay the charges and for printing the photos and to indemnify and hold harmless Chelle's Printing & Spectrum Photo and its agents for any and all liability from any claims brought by any other person claiming interest in the files/photos.

  Purpose

  All images are copyrighted by someone, even ordinary family photos. It is Chelle's Printing & Spectrum Photo's intention to comply with the copyright laws and protect the ownership rights of copyright holders. At times, the existence of a copyright claim or the identity of the copyright owner is not apparent. The person who possesses the photo is not always the copyright owner. The purpose of this policy is to provide a method for determining who is the copyright owner, and provide guidance on handling copy requests.

  Our Policy in Handling Copyrighted Photos

  It is our policy to make every effort possible to protect the rights of professional photographers. We will not accept clearly copyrighted work without the written permission of the photographer/creator. Photographers have the responsibility to identify and mark their photographs sufficiently to permit others to know whom to contact to obtain permission to copy. These marks would include, but are not limited to; photographer or studio name, studio logo, the actual copyright symbol or watermarked paper indicating “DO NOT COPY”. If there is no such notice or other indication that the image was taken by someone else, it may be copied. To assist you in obtaining permission to copy a photograph we recommend you contact the Professional Photographers of Americas at 1-800-786-6277.

  Authorized Exceptions

  Copies can be authorized under the following circumstances if there are no other factors suggesting the law would be violated:
  • The customer has a written consent to copy or manipulate the order from the photographer or studio named in a copyright notice or other marking.
  • A prior agreement with the photographer giving a blanket consent for this customer to obtain copies in the future without further documentation.
  • Copying or restoring a photograph is permitted for the personal use of a customer in cases where the photographer or studio is unlikely to object to copying. Here are examples of reasons why a photographer would be unlikely to object; very old photograph, damaged print, or prints made by photographers not able to be located after a reasonable effort.
  • A claim of "fair use" may also permit the copying of a print. A “fair use” would include; education or research, the area of the photo being copied, the number of copies, the function of the copy, and impact of the copies on the photographer’s potential resale market.
  • Document the claim in writing with a description of a legitimate fair use. The copy or manipulation must be appropriate and limited to the fair use purpose which is claimed.
  

  Appearance of Professional Photos

  It is often difficult to determine whether a photo was taken by a professional. When a copy is requested, the overall appearance must be considered. The following are some factors to consider in concluding whether a photo is a professional photo:
  • The presence of a copyright notice, i.e., the copyright symbol, the word "copyright" and the name and year.
  • The name of a photographer or studio.
  • Use of paper with a professional watermark or notice.
  • Unusual marks or alterations to a photo to cover or eliminate the above markings.
  • Formal poses characteristic of a sitting.
  • Even distribution of lighting and the absence of natural shadows.
  • Use of background typical of professional photos.
  • The photo was published, such as in a textbook, magazine or newspaper.
  According to FEDERAL COPYRIGHT LAW, reproduction rights to a photograph remain with the photographer. To insure compliance with this law Chelle's Printing & Spectrum Photo will reproduce a photograph only with written consent from the copyright owner.
  Photographs taken before 1979 bearing the copyright symbol (a C with a circle around it) cannot be copied without written consent of the copyright owner. Any photograph taken after 1979 bearing the copyright symbol or those photographs that appear to have been taken professionally should never be copied without written consent of the copyright owner. We use careful judgment when accepting all original prints, slides or artwork for any type of copy work. You may be asked to obtain or sign a copyright release from the copyright owner before Chelle's Printing & Spectrum Photo will accept an order for reproduction.

• Sexually explicit images.

  Chelle's Printing & Spectrum Photo has a legal obligation to report sexually explicit images involving minors to the proper authority. We reserve the right to refuse sexually explicit photo(s) and cancel/refund your order.

Privacy Policy:

• Is my personal information safe when ordering from your website?

  Yes, your payment and personal information is always safe on our website. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
  
  We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.